ROI Calculator

Calculate your savings

Adjust to estimate your annual ROI

Looking for pricing? The pricing page shows what drives your quote. The numbers below estimate what you save; talk to sales for an organization-specific quote.

Employees
Password resets per year
Monthly call volume
Avg handle time (min)

$63,700

Password savings

$91,800

Handle time savings

$155,500

Annual savings

Based on results from customer implementations. Your results may vary.

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Methodology

How we calculate this

Every number above traces back to a specific assumption. Here's what each one represents, where it comes from, and why your result might land somewhere different.

$70

Cost per password reset

COST_PER_RESET

The fully-loaded organizational cost of one help-desk-mediated password reset.

Where the number comes from

Industry estimates for the per-reset cost range from roughly $40 for self-service flows to $100+ for fully help-desk-mediated resets. We use $70 as a defensible midpoint that reflects a typical mix of self-service and help-desk paths in enterprise environments.

Why yours could differ

Your number will be lower if you have a mature self-service reset flow and higher if every reset routes through a live agent.

91%

Reset volume reduction with passwordless

RESET_REDUCTION

The share of password reset volume that disappears when phishing-resistant passwordless authentication is fully deployed.

Where the number comes from

Drawn from measured reductions in ScrambleID customer implementations. Reductions cluster between 85% and 95% for fully-deployed enterprise rollouts. We use 91% as a representative midpoint of that range. Resets do not go to zero because account recovery, lost devices, and onboarding still generate identity events that cost something to handle.

Why yours could differ

Your reduction will be lower during the first months of rollout (mixed estate) and higher once your passwordless coverage approaches 100%.

34%

Average handle time reduction on verified calls

AHT_REDUCTION

The share of caller-verification time that disappears when knowledge-based authentication is replaced with cryptographic verification.

Where the number comes from

Drawn from contact-center customer measurements where ScrambleID Voice replaces KBA on inbound calls. The reduction reflects time eliminated on the verification step itself (typically 45 to 90 seconds of security questions and re-asks), not total call duration. Customers measuring AHT improvement on verified calls cluster between 25% and 40%.

Why yours could differ

Your reduction will be larger if your KBA flow includes multiple security questions or frequent re-asks, smaller if you already have streamlined verification.

$45

Loaded agent hourly cost

AGENT_HOURLY_COST

The fully-loaded cost per agent-hour, including base wage, benefits, supervision, and facilities.

Where the number comes from

The US Bureau of Labor Statistics publishes median hourly wage for Customer Service Representatives near $20 per hour as of recent OES data. Industry overhead multipliers for fully-loaded labor cost typically run 2x to 2.5x base wage when benefits, supervision, training, attrition, and facilities are included. We use $45 per hour as a midpoint that reflects a 2.25x multiplier on a representative base wage.

Why yours could differ

Your number will be lower for offshore or BPO-staffed centers, higher for in-house specialized agents (financial services, healthcare, government).

These four constants drive the calculator. The model is intentionally simple: enterprise ROI for passwordless stacks across other dimensions too (account-takeover losses you deflect, fraud chargebacks, customer onboarding speed, audit cost), and a four-input slider can't capture all of them. The calculator is a starting estimate, not a final business case.

For the full methodology, including how reset deflection compounds with helpdesk avoidance, how AHT improvements stack with first-call-resolution gains, and how to build a defensible business case for procurement, read the playbook.

Read the metrics and ROI playbook

Last reviewed April 2026. We update these numbers when underlying customer measurements or industry sources materially change.