One federation.
Every surface behind it.
The first question is usually the same: does this work with what I run? It does, and the model is simpler than a connector catalog. One OIDC or SAML 2.0 federation with the IdP you already run is the deployment. Every surface behind it, voice, web, people, frontline, agents, machines, bots, workloads, inherits the same identity. Where a layer needs a direct integration, it's named and shipped, not promised.
Does it work with what you run? Layer by layer.
Federation, not a connector catalog. The IdP integration is the deployment, and the rest inherits it. Where a layer needs a direct integration, here's the real one.
Identity providers
OIDC or SAML 2.0 federation
One OIDC or SAML 2.0 federation with your IdP is the deployment. Okta and Microsoft Entra ID run as an external authentication method. Ping Identity and ForgeRock run as a federated authenticator. Anything OIDC or SAML 2.0 fits. Nothing to rip out.
Agents and non-human
Asymmetric keys, RFC 7523
Agents, machines, bots, and workloads authenticate on the same primitive: a signed assertion, a short-lived token, no shared secret on the wire. Bots built on UiPath, Automation Anywhere, or Power Automate included. It's the same federation, not a second stack.
Customer identity
CIAM federation
The same federation, applied to consumer flows. A CIAM deployment of Okta, Entra External ID, Auth0, ForgeRock, or a custom stack. The cryptographic shape is identical; the topology is yours.
Contact center and voice
Upstream-of-IVR, REST and webhooks
Caller verification upstream of the IVR, wired in with a few webhook calls. Live across NICE, Twilio, and Google CCAI. The same webhook pattern covers Five9, Genesys, RingCentral, AWS Connect, Cisco Webex Contact Center, Avaya, and Talkdesk. Screen pop on the deep integrations.
SIEM and evidence
Signed export
Every authentication, approval, and revocation emits a signed, tamper-evident record. Export to your SIEM by construction: Splunk HEC, Elastic, generic syslog, or a webhook event stream.
The integration surface you don't have to build.
A conventional rollout integrates authentication surface by surface, and the work scales with the surface count. Federation moves the integration to one joint. Every surface behind the IdP inherits it, so the surface area you build shrinks to one.
The conventional rollout
Every surface its own integration. The work scales with the count.
Federation
One federation
OIDC or SAML 2.0
One federation. Every surface behind the IdP inherits it.
Four modes. One table.
Each layer resolves to one of four integration modes. The full table, with protocols and deployment patterns, is on the method page.
External authentication method
Federated authenticator
Upstream-of-IVR caller verification
Custom relying party, direct API
Where the rest of the detail lives.
Overlay on the IdP you run. Production-ready two weeks from contract, active-active across seven regions on a 99.95% contractual SLA. See the spec sheet.
Every control mapped to the frameworks an auditor names. Open the coverage map.
Vendor risk, legal, and privacy reviews pull from one package. See the procurement package.
The attestations and evidence behind ScrambleID itself. Visit the Trust center.
Bring your stack. We'll show you the one federation that covers it.
A working session on your actual identity stack. Bring your IdP, your contact center, your agents, and we'll map the one federation and the direct integrations that cover the rest.